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Quick release hook Aftersales Service & Support

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Aftersales service matters!

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[cz_title text_center=”true” id=”cz_53571″]It is widely recognized what actually really matters is the total cost of ownership, the costs are not just in the purchase of quick release hook equipment, but also in regular preventative maintenance which can reduce downtime,and improve productivity with risks under control.

 

A tailored service program gives you inside access to GLEN quick release hook experts and allows you to leverage our experience and product knowledge for your own benefit.[/cz_title][cz_gap height=”20px”]

[cz_title text_center=”true” id=”cz_56047″]GLEN will work with you with a service solution including some or all of the following:

 

1. Programmed maintenance and inspection
2. Onsite calibration
3. Refresher training
4. Audit of spare parts holdings
5. Remote technical support and diagnostics
6. Comprehensive reporting and recommendations

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Training Programs

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[cz_title text_center=”true” id=”cz_110815″]Our experienced engineer can manage to help train your operator. Training can be customized to your needs, whether at our factory or onsite.

 

The training mainly includes:

1. System general training;
2. Operator training;
3. Maintenance Training.

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Onsite Inspection

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[cz_title text_center=”true” id=”cz_38149″]Our experienced and knowledgeable Engineers are able to assist in assessing your installed GLEN quick release hook for:

 

1. General equipment condition
2. Damage inspections
3. Onsite technical advice
4. Maintenance tips and recommendations
5. Replacement and upgrade options for existing equipment – GLEN or others’

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Technical Support

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[cz_title text_center=”true” id=”cz_40342″]If you have any questions on the operation of your GLEN or even other’ mooring and docking products, please contact us. GLEN can provide both remote and onsite support options. [/cz_title]

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Warranty

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[cz_title text_center=”true” id=”cz_80288″]All new GLEN quick release hooks are backed by an 12 month warranty from the day of shipment.

 

For warranty extensions or details please talk to GLEN sales representative and they will be happy to discuss your needs.

 

Spare and service warranty is valid for 12 months but extendable with certain charge.[/cz_title]

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Spare parts and tools

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[cz_title text_center=”true” id=”cz_91784″]Based on our experiences, GLEN is able to make recommendations or supply consumable, operation and capital spares parts and required tools across the long working life of the quick release hook, to help ensure maximum equipment availability and keep it running as long as possible.[/cz_title]

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Repair

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[cz_title text_center=”true” id=”cz_98347″]We also offer a number of options to support and extend the life of your existing quick release hooks through
factory repair and overhaul.

 

Services include:

1. QRH hook refurbishment and testing
2. Capstan motor / gearbox refurbishment and testing
3. Load cell repairs and overhaul
4. General equipment repairs

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Upgrades

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[cz_title text_center=”true” id=”cz_52725″]The decision for ports to upgrade the quick release hook actually requires more than just a set of equipment. What more required is a deeper understanding of port operating parameters and the condition and functionality of existing mooring equipment.

 

Whether you’re upgrading quick release hooks which are worn out, superseded or adding functionality, GLEN is able to offer a solution to meet your operational needs and budget

 

The upgrades we can provide include but not only the following:

1.Adding functionality to existing Quick Release Hooks (QRH) and bases

• Load monitoring
• Remote release
• Capstans
• Increase operating line angles
• Fitting safety keeper bars

2.Replacing obsolete or worn QRH utilizing existing bases or bolt patterns

3.Replacing bollards with QRH

4.Upgrading obsolete computer software / hardware

5.Upgrading or replacing environmental monitoring systems

6.Replacing capstans with tugger winches[/cz_title]